Last Updated: January 15, 2026 | Effective Date: January 15, 2026

1. Introduction and Scope

alfa66 Entertainment Services ("alfa66", "we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the personal data of individuals ("you", "your", "Player") who visit our website at https://alfa66.cam or use our online gaming services. This policy applies to all alfa66 platforms, including our desktop website, mobile-optimized site, and any future applications or services we may offer.

By creating an account with alfa66, accessing our services, or providing your personal information to us, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this policy, please do not use our services or provide us with your personal information. This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of alfa66 services.

alfa66 operates in compliance with applicable Indonesian data protection laws and international privacy standards. We recognize that your personal information is valuable and sensitive, and we have implemented comprehensive technical, administrative, and physical safeguards to protect it from unauthorized access, misuse, alteration, or disclosure. We are transparent about our data practices and committed to giving you control over your personal information.

Your Privacy Rights

You have the right to access, correct, delete, or restrict the processing of your personal data. You may also object to certain data processing activities and request data portability. To exercise these rights or raise privacy concerns, please contact our Data Protection Officer at [email protected].

2. Information We Collect

alfa66 collects several categories of personal information necessary to provide our gaming services, comply with legal obligations, prevent fraud, and enhance your user experience. The information we collect includes:

2.1 Account Registration Information

When you create an alfa66 account, we collect:

  • Personal Identifiers: Full legal name (as it appears on government-issued identification), date of birth, gender, and nationality
  • Contact Information: Email address, mobile phone number, and residential address including city, province, and postal code
  • Account Credentials: Username, password (stored in encrypted format), and security questions/answers for account recovery
  • Verification Documents: Government-issued identification (Indonesian national identity card, passport, or driver's license), proof of address documents (utility bills, bank statements, or government correspondence dated within the last three months), and payment method verification (bank account statements or e-wallet screenshots)

2.2 Financial and Transaction Information

To process deposits, withdrawals, and gaming transactions, we collect:

  • Payment Method Details: Bank account numbers, bank names (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), and account holder names
  • Transaction History: Deposit amounts and timestamps, withdrawal requests and processing status, gaming wagers and winnings, bonus claims and usage, and account balance changes
  • Financial Verification: Source of funds documentation for large deposits, income verification for responsible gaming assessments, and anti-money laundering compliance records

2.3 Gaming Activity and Behavior Data

To provide personalized gaming experiences and ensure fair play, we track:

  • Game Participation: Games played, bet sizes, game outcomes (wins and losses), session durations, and favorite games
  • Platform Usage: Login frequency and timing, device types used (desktop, mobile, tablet), browser types and versions, operating systems, and feature usage patterns
  • Promotional Engagement: Bonus activations, promotional email open rates, tournament participation, and VIP program progression

2.4 Technical and Device Information

When you access alfa66, we automatically collect:

  • Connection Data: IP addresses, geolocation data (city and region level, not precise GPS coordinates), internet service provider information, and connection timestamps
  • Device Information: Device identifiers (anonymized device IDs), screen resolution, browser language preferences, time zone settings, and installed browser plugins
  • Cookie and Tracking Data: Session cookies, persistent cookies for login persistence, analytics cookies to understand user behavior, and marketing cookies for personalized promotions (subject to your cookie preferences)

2.5 Communications and Support Interactions

When you contact alfa66 customer support, we collect:

  • Communication Content: Support ticket messages, live chat transcripts, email correspondence, WhatsApp conversation history, and voice recordings of phone calls (with prior notice)
  • Support Metadata: Ticket creation timestamps, issue categories, resolution status, agent assignments, and satisfaction ratings

3. How We Use Your Information

alfa66 uses your personal information for specific, legitimate purposes that enable us to provide, improve, and secure our gaming services. We process your data based on the following legal grounds:

3.1 Service Provision and Account Management

  • Creating and maintaining your gaming account
  • Authenticating your identity during login and sensitive transactions
  • Processing deposits, withdrawals, and gaming transactions
  • Maintaining accurate account balances and transaction histories
  • Providing customer support and resolving account issues
  • Communicating important account updates, security alerts, and policy changes

3.2 Legal and Regulatory Compliance

  • Verifying your age (21+ requirement) and identity to prevent underage gaming
  • Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
  • Detecting and preventing fraud, money laundering, and other illegal activities
  • Responding to legal requests from law enforcement, regulatory authorities, or courts
  • Maintaining records required by applicable gaming regulations and financial laws
  • Implementing responsible gaming measures and self-exclusion programs

3.3 Security and Fraud Prevention

  • Monitoring for suspicious account activity and irregular betting patterns
  • Detecting multiple account creation and bonus abuse
  • Preventing unauthorized access and account takeover attempts
  • Identifying collusion, cheating, or exploitation of game vulnerabilities
  • Protecting alfa66's systems and infrastructure from cyberattacks

3.4 Service Improvement and Personalization

  • Analyzing user behavior to improve website navigation and functionality
  • Personalizing game recommendations based on your preferences and play history
  • Optimizing mobile and desktop user experiences
  • Conducting market research and player satisfaction surveys
  • Developing new games, features, and services tailored to Indonesian players

3.5 Marketing and Promotional Communications

With your consent, we use your information to:

  • Send promotional emails about bonuses, tournaments, and new game releases
  • Deliver personalized offers based on your gaming preferences and VIP tier
  • Notify you about special events, cashback promotions, and VIP rewards
  • Conduct promotional campaigns through email, SMS, or WhatsApp (you may opt out anytime)

4. Information Sharing and Disclosure

alfa66 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your data only in the following limited circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our platform:

  • Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals
  • Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, Habanero, Spribe, and other software suppliers to deliver gaming content
  • Identity Verification Services: Third-party KYC and AML compliance providers to verify your identity and documents
  • Cloud Infrastructure: Secure server hosting and data storage providers with data centers meeting international security standards
  • Customer Support Tools: Live chat, ticketing, and CRM platforms to manage support interactions
  • Analytics Providers: Web analytics and business intelligence tools to understand user behavior (data is anonymized where possible)

All third-party service providers are contractually obligated to protect your data, use it only for specified purposes, and comply with applicable data protection laws. We conduct due diligence to ensure these partners maintain adequate security measures.

4.2 Legal and Regulatory Authorities

We may disclose your information when legally required or necessary to:

  • Comply with court orders, subpoenas, or legal processes
  • Respond to requests from law enforcement agencies investigating suspected illegal activity
  • Cooperate with regulatory authorities overseeing gaming operations
  • Enforce our Terms and Conditions or protect our legal rights
  • Prevent fraud, money laundering, or other crimes
  • Protect the safety, rights, or property of alfa66, our players, or the public

4.3 Business Transfers

In the event alfa66 undergoes a merger, acquisition, corporate reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the business transfer. We will notify you via email and prominent website notice before your information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you. This may include industry statistics, player demographics (without names or identifiers), popular game categories, and platform usage trends. Such data may be shared with business partners, researchers, or the public without restriction.

5. Data Security Measures

alfa66 implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

5.1 Technical Security Controls

  • Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption, the same technology used by banks
  • Secure Storage: Personal information is stored on encrypted servers located in secure data centers with restricted physical access
  • Password Protection: Passwords are hashed using industry-standard cryptographic algorithms and never stored in plain text
  • Firewall Protection: Multi-layered firewalls and intrusion detection systems monitor and block unauthorized access attempts
  • Regular Security Audits: Third-party security experts conduct quarterly penetration testing and vulnerability assessments

5.2 Administrative Security Procedures

  • Access Controls: Personal data access is limited to authorized personnel who require it to perform their job duties
  • Employee Training: All staff undergo mandatory data protection and security awareness training
  • Confidentiality Agreements: Employees and contractors sign confidentiality agreements protecting player information
  • Incident Response: We maintain a comprehensive data breach response plan with notification procedures

5.3 Your Security Responsibilities

You also play a critical role in protecting your account:

  • Use a strong, unique password combining letters, numbers, and symbols
  • Never share your password or login credentials with anyone
  • Log out after each session, especially on shared or public devices
  • Enable two-factor authentication if offered (coming soon)
  • Keep your email account secure, as it can be used for password recovery
  • Report suspicious account activity immediately to our support team

6. Data Retention and Deletion

alfa66 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Active Account Data Retention

While your account remains active, we retain all associated personal information to provide ongoing services. This includes your profile information, transaction history, gaming activity, and communications.

6.2 Closed Account Data Retention

After account closure (voluntary or involuntary), we retain certain information for legal and regulatory purposes:

  • Financial Records: Transaction history and account statements are retained for seven (7) years to comply with Indonesian tax and financial regulations
  • Identity Verification Documents: KYC documents are retained for five (5) years after account closure as required by anti-money laundering laws
  • Fraud Prevention Records: Information related to detected fraud, bonus abuse, or Terms violations may be retained indefinitely to prevent future violations
  • Legal Claims: Data relevant to pending or potential legal disputes is retained until the matter is fully resolved

6.3 Data Deletion Requests

You may request deletion of your personal information by contacting [email protected]. We will delete data not required for legal or regulatory purposes within thirty (30) days of your request. However, we may retain information necessary to comply with legal obligations, resolve disputes, prevent fraud, or enforce our Terms and Conditions.

7. Your Privacy Rights and Choices

alfa66 respects your rights regarding your personal information. Subject to applicable laws, you have the following rights:

7.1 Right to Access

You may request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, machine-readable format within thirty (30) days of your request.

7.2 Right to Rectification

You may update or correct inaccurate personal information through your account settings or by contacting customer support. We encourage you to keep your information current and accurate.

7.3 Right to Deletion (Right to be Forgotten)

You may request deletion of your personal information, subject to legal and regulatory retention requirements. We will delete data not required for compliance within a reasonable timeframe.

7.4 Right to Restrict Processing

You may request that we limit how we use your personal information in certain circumstances, such as when you contest the accuracy of your data or object to processing based on legitimate interests.

7.5 Right to Object

You may object to data processing based on our legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.

7.6 Right to Data Portability

You may request a copy of your personal data in a portable format that can be transferred to another service provider, where technically feasible.

7.7 Marketing Opt-Out

You may unsubscribe from promotional emails by clicking the "unsubscribe" link in any marketing message or adjusting your communication preferences in your account settings. Even after opting out, you will still receive important account-related communications such as security alerts and transaction confirmations.

8. Cookies and Tracking Technologies

alfa66 uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, personalize content, and deliver targeted promotions.

8.1 Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Required for website functionality, login authentication, and security. These cookies cannot be disabled. Session or 1 year
Performance Cookies Collect anonymized data about site usage, page load times, and error messages to improve performance. Up to 2 years
Functional Cookies Remember your preferences such as language, currency, and favorite games for personalized experience. Up to 1 year
Marketing Cookies Track your activity to deliver relevant promotions and measure campaign effectiveness. You may opt out. Up to 1 year

8.2 Managing Cookie Preferences

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling essential cookies may impair website functionality and prevent you from accessing certain features. You can manage cookies through your browser settings:

  • Chrome: Settings > Privacy and Security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Edge: Settings > Cookies and site permissions

9. International Data Transfers

alfa66 primarily serves Indonesian players, and your personal information is stored on servers located within secure data centers. However, some of our service providers (such as game software providers and cloud infrastructure vendors) may be located outside Indonesia. When we transfer data internationally, we ensure adequate protection through:

  • Standard contractual clauses approved by data protection authorities
  • Transfers to countries recognized as providing adequate data protection
  • Certification under recognized international privacy frameworks
  • Your explicit consent for specific transfers

10. Children's Privacy

alfa66 services are strictly intended for individuals aged twenty-one (21) years or older. We do not knowingly collect personal information from anyone under the legal gaming age. If we become aware that we have inadvertently collected data from a minor, we will immediately delete such information and close the associated account. Parents or guardians who believe their child has provided personal information to alfa66 should contact us immediately at [email protected].

11. Changes to This Privacy Policy

alfa66 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through:

  • Email notification to your registered email address
  • Prominent notice on our website homepage
  • In-account notification upon your next login

The "Last Updated" date at the top of this policy indicates when changes were last made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of alfa66 services after policy changes constitutes acceptance of the updated terms.

12. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

  • Data Protection Officer: [email protected]
  • General Privacy Inquiries: [email protected]
  • Live Chat: Available 24/7 through our website for immediate assistance
  • WhatsApp Support: Contact details available through your account dashboard

We aim to respond to all privacy-related inquiries within five (5) business days. For complex requests requiring investigation, we may require up to thirty (30) days to provide a comprehensive response.

Our Privacy Commitments to You

Bank-Level Encryption

All data transmission uses 256-bit SSL encryption. Your personal and financial information is secured with the same technology trusted by major banks worldwide.

No Data Sales

We never sell, rent, or trade your personal information to third parties. Your data is used exclusively to provide alfa66 services and comply with legal obligations.

Your Data, Your Control

Access, correct, or delete your personal information anytime. We respect your privacy rights and provide transparent tools to manage your data preferences.

Transparent Policies

No hidden clauses or confusing legal jargon. We write our privacy policy in clear English so you understand exactly how your information is handled.

Regular Security Audits

Independent third-party experts conduct quarterly security assessments to verify our protection measures meet international standards and best practices.

Compliance-First Approach

We adhere to Indonesian data protection laws and international privacy frameworks, ensuring your information is always handled lawfully and ethically.

Questions About Your Privacy?

Our Data Protection Officer and support team are ready to address your privacy concerns and data requests